SHIPPING POLICY

**Plants are only available for Cairns local collection and delivery.

Plant purchases will not be shipped.** 

Customers may collect their order free of charge from the Store on 

Wednesday to Sunday, from 7am to 12pm.

3 Palmerston Street, Aeroglen, QLD 4870

Delivery to your door for customers within the Cairns 4870 postcode for $10.

For Cairns delivery outside of the 4870 postcode, please email hello@thepalmscairns.com.au

Standard shipping rates apply for all other Queensland orders and will be applied at checkout.

For orders from outside of Queensland,  please email us.

RETURN & EXCHANGE POLICY

We offer a full refund and exchange policy, with exceptions listed below.

For a full refund or exchange, please email hello@thepalmscairns.com.au within 7 days of receiving your goods. Any returned item must be in perfect, unused condition.

 

Exceptions: Plants, gift certificates and sale items will not be refunded or exchanged.

Unless the returned item is faulty, the customer is responsible for all shipping fees. We recommend using registered post or a trackable courier for returned items.

 

Items can also be returned in store.

Refunds may take up to 2 business days to appear in your account.